Support

Contact us

Email support@epos247.com and a member of the team will get back to you.

If your till is down or you cannot take payment, say so in the subject line and we will treat it as urgent.

What to tell us

The more of this you can include, the faster we can help:

• Your business name, as it appears on the till.
• Which app it is — epos247 point of sale, the Waiter app, the Kitchen Display, Stock247 or Loyalty247.
• The device: a Verifone, Sunmi or PAX terminal, an Android tablet, an iPad, or a Windows till.
• The version number, shown at the bottom of the sign-in screen.
• What you expected to happen, and what happened instead.
• A photo of the screen, if there is an error message.

Existing customers

Support is included with your epos247 subscription. There is nothing extra to buy and no separate support contract.

If you are not yet a customer and want to ask about the software before signing up, email sales@epos247.com.

Apps on terminal marketplaces

The epos247 Waiter app is distributed through terminal marketplaces including Verifone. It connects to an existing epos247 account, so an active epos247 subscription is required to sign in and use it.

Updates for apps installed from a marketplace are delivered through that marketplace. The app does not update itself.

Your data

How we handle your information is set out in our Privacy Policy. The terms covering the website and the apps are in our Terms of Service.

Who we are

epos247 is operated by Basicly Ltd. Support enquiries: support@epos247.com.